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SELF STORAGE PROPERTY MANAGER

We are currently accepting applications
for upcoming opportunities

DESCRIPTION
Seeking a dynamic salesperson with strong customer service skills for an upcoming opportunity at one of our Hampton Roads south side self-storage facilities. We are a company that strives to choose candidates who are energetic, goal-oriented team players. We are looking for people who can embrace and contribute to our well-established operating culture. The quality of our Managers distinguishes us in the self-storage industry.
Our Self Storage Managers are the front-line face and voice to both current and potential customers. Our team members must have a service heart and be committed to customer satisfaction. Our customers are our #1 priority. Each Self Storage Manager is responsible for day-to-day property operations under the company guidelines. This role requires detail orientation and excellent organizational and time management skills. Strong and effective communication abilities are a must.
American Classic Storage maintains smoke-free, vape-free, and drug-free environments (indoor and outdoor) across its portfolio of properties. This is not a Resident Manager position.
REQUIREMENTS
  • Highly Dependable
  • Professional appearance and presentation
  • Ability to thrive in a fast-paced environment
  • Outstanding customer service in every circumstance
  • Excellent communication skills (written, in-person, and on the phone)
  • Math proficiency to manage occupancy rates, discount strategies, and property financials
  • Strong computer skills (MS Office, ability to learn industry-specific software, social media)
  • Excellent Listener
  • Honest – Trustworthy - Discreet
  • Analytical and problem-solving skills
  • Organizational abilities, time management skills, and attention to detail
  • Pride of ownership in property presentation and property maintenance
ADDITIONAL REQUIREMENTS
  • Sit or stand for up to 8 hours daily
  • Ability to traverse entire property daily for audit, lock placement/removal, and tour purposes
  • Ability to frequently lift or move up to 25 lbs; occasionally 40 lbs
  • High School graduate (or equivalent). Some college is preferred.
  • Valid Driver's License, clean DMV record, and dependable transportation
  • Willingness to travel to other company locations (as needed)
RESPONSIBILITIES
  • Greet customers with enthusiasm and professionalism.
  • Assist customers in finding a storage space that will fit their needs.
  • Explain and show customers the amenities and benefits within the facility property.
  • Rent storage units to customers using company software.
  • Must have the ability to grasp new software quickly.
  • Explain the rental lease to customers in a knowledgeable and accurate manner.
  • Can answer any questions regarding the rental lease or company policies/procedures.
  • Maintain appropriate and professional phone etiquette with customers.
  • Answer phone calls while multi-tasking with computer or other duties.
  • Can process customer payments, move-ins, move outs and transfers using company software on the computer.
  • Handle customer account questions, inquiries or resolving customer issues in a courteous, professional, and timely manner.
  • Maintain and send weekly and/or monthly reports to the home office using Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet.
  • Make collection calls for delinquent accounts to maintain facility goals for delinquencies.
  • Manage delinquent units in preparation for monthly storage auctions.
  • Cleaning and sweeping units, picking up trash, keeping office clean and organized, weed facility grounds, and maintaining overall curb appeal.
  • Can use and be comfortable cutting locks with bolt cutters or grinder.
  • Meet sales goals for insurance, merchandise, and rentals.
  • Count cash and handle money. Keep a till balanced and well documented and make bank deposits as scheduled.
  • Perform weekly facility audits on units, and maintain overlocks, lock checks daily.
  • Perform company policies in opening/closing the office each day.
  • Manage time well in busy settings.
JOB TYPE
  • Full-Time work schedule that includes Saturdays
  • Professional, office business setting
  • Frequent outdoor exposure in four-seasons weather environment

Selected applicants will be required to complete an online computer skills test and will be required to pass drug screen and background check. Please, NO calls or walk in applicants.